What is ISO 20000? Find out why ISO 20000 can benefit your organization
Are you searching for an easy answer to the question "What is ISO 20000?"
You're not alone. This guide will explain the ways that ISO 20000 brings benefits to your business. Learn about the ISO 20000 requirements you must be able to meet, and the steps to complete to get certified.
The basics of ISO 20000: A quick introduction
ISO 20000 (International Standard for IT Service Management) is an international standard for IT Service Management published by ISO (the International Organization for Standardization) and ICE (the International Electoral Commission). ISO 20000 must be approved by the majority members of all countries to become an international standard. Check this ISO 20000-2 link.
This standard outlines a set of management practices can be used to offer better IT services to your clients and employees. ISO 20000 provides the framework and the methodology that will help you manage ITSM. It also allows you to show that your organization is adhering to best practice. By adhering to the standards, you can achieve best practice. This will enhance your service delivery and the quality of IT services. ISO 20000 applies to all sizes of companies and industries.
What is the difference between ISO 20000 and ITIL? ISO 20000 differ from ITIL.
The primary distinction between ISO 20000 & ITIL is that ISO 20000 provides the framework and the methodology (providing the pieces that make up the ITSM puzzle) while ITIL provides the details (the best technique) of how you can manage each IT process within your organization (i.e. how to build the puzzle.
An easy way to see it is that ISO 20000 defines what you must do, and ITIL describes how.
ISO 20000 doesn't work in isolation. It can be implemented in isolation from ITIL. However they both work well in conjunction.
ITIL is not a standard. ITIL is a framework of best practice that aligns your IT services with the bigger business goals. ITIL certification isn't applicable to businesses. Instead, ITIL best practices can be employed by companies.
ISO 20000, which is based the ITIL principles, can be accredited by your company.
Individuals seeking the highest standards in ITSM management and international recognition can become certified against ITIL/ISO 20000 (e.g. the foundation course described below).
The ISO 20000 certification of organizations is the proof that best practices are in place. While certification to ISO 20000 is not mandatory, ITIL can be achieved by following an ITIL approach to IT service management. The whitepaper we offer is "ITIL and ISO 20000". See this Information technology - Security techniques for more.
It's crucial to get to the root of ISO 20000.
Understanding the connection between IT and organizational performance and ISO 20000 is essential to comprehend the significance of ISO 20000. IT can assist you in reaching your goals as an organization. It affects how you operate and communicate - it's a fundamental component of the way you conduct business.
IT can help you stand out from your competitors and reach broader publics. It helps you be more efficient and productive. IT is crucial to increase your profits, reducing expenses and improving your image.
It is vital to make the most of your IT investments. This means that IT services must be scheduled, controlled, and delivered and designed properly. IT projects often fail or exceed budget if there's poor management of IT services. The management of ongoing costs can be a challenge and often leads to businesses falling short before they can achieve any return on investment.
You will only succeed by having high-end IT management guidelines. This is the reason ISO 20000 certification is so vital.